Shipping & Returns

Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days. Expedited (2 Day and Next Day Air) orders placed by 4:00 PM EST Monday-Friday will ship the same business day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

DELIVERY SERVICES:

Shipping & Handling Rates
Standard Ground Service	2 Day Air	Next Day Air
$9.95 / Free on orders over $250	$21.95	$29.95

International Orders

At this time we are not shipping internationally.

If you have any questions, give us a call at 888.217.8411.

Return/Exchange Policies

Rule 18 wants you to be pleased with your purchase. Items that are unworn and unaltered may be returned for refund or exchange within 90 days of receipt of purchase.

Use our Easy Return Label:

Click the button below to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 888.217.8411.

Please allow 14 days for us to receive and process exchanges and credits.

PLEASE NOTE:
On exchange orders, a credit for the returned items will be applied to the original form of payment.
This same form of payment will be used for the new items being ordered.
If a Visa, Mastercard, or American Express gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.

What is your Return/Exchange Policy for International Orders?

Within 90 days of receipt of purchase, if you are not satisfied with your purchase, please contact us at customercare@rule18.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

Send your return to:

Rule 18
Returns Department
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

If you have any questions, give us a call at 888.217.8411.

Backordered Items

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your backordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you aren’t charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

Other Shipping Policies

Rule 18 does not ship to freight forwarders or costume designers under any circumstances.